The VA who turns customer support into trust & loyalty.
Handling inbound calls, inbox management, CRM data entry, and calendar coordination for remote-first teams. Ready to represent your brand professionally from day one.
A career built on restoring trust.
My career didn't start behind a polished desk. It started in the field at Sanergy, where customers weren't data points they were people waiting for solutions. At Direct Line Assurance, I learned that customer support isn't about responding; it's about restoring trust.
Today, as a remote Virtual Assistant, I bring the same mindset to founders and small teams who need a steady, brand-aligned voice on the other end of every email, call, and ticket.
Support that scales with your brand voice.
Inbox & Email Management
Triage, draft, and respond within SLA across Gmail, Outlook, Zendesk and Intercom.
Inbound Call Handling
100+ calls/day handled with a calm, brand-aligned voice across phone, WhatsApp, and chat.
Scheduling & Calendars
Appointments booked, confirmed, rescheduled — with proactive reminders to cut no-shows.
CRM & Lead Follow-Up
Accurate records in HubSpot, Airtable, and Salesforce. Phone, text, and email follow-through.
Document & Policy Handling
High-volume document verification with structured checkpoints that reduce errors.
Google Business & Reviews
Profile management and on-brand responses to customer reviews — protecting reputation.
Where I've built the craft.
Client Communications Specialist
Handle 100+ inbound calls and multi-channel inquiries daily. Manage the business inbox within SLA, schedule and confirm appointments, and de-escalate sensitive complaints. Redesigned inquiry-routing workflows that cut wait times by 40%.
Marketing Support Associate
Coordinated communication across sales, finance, and operations to streamline onboarding. Built reporting templates adopted company-wide and maintained 100% revenue collection compliance.
Sales & Marketing Customer Support
Frontline customer support across phone and in-person. Owned scheduling, follow-up, and the liaison between sales, marketing, and operations to keep client records accurate and timely.
Fluent in the tools your team uses.
A look at the work itself.
Inbox triage SOP
Dependable, warm, and client-focused. She consistently goes above and beyond; any organization would be fortunate to have her.
Customer response templates
Virtual Assistant | Customer Support & Admin Specialist
CRM cleanup & reporting
Restructured 1,200+ client records, deduplicated entries, and built a weekly pipeline report adopted by the sales team.
Calendar & scheduling workflow
Booking flow with automated confirmations and reminders that cut no-shows by 35% across two client accounts.
What managers and teammates say.
"Dependable, warm, and client-focused. She consistently goes above and beyond — any organization would be fortunate to have her."
"Her strategic execution led to a 240% increase in product sales across her territory."
"Reduced policy processing time by 40% and cut documentation errors by 30%. A standard-setter on the team."
Ready to hand off support?
Tell me about your team, your tools, and what's slipping through the cracks. I'll come back with a focused plan you can start in a week.